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I met Tamara Simon at the 2016 VELG conference and she had some great ideas about RTO Business Management. She recently published this article on the role of policies in RTOs, and in general. Take a look:
Everyone knows Small Businesses need to have policies as part of their systems and operations. Well, that’s what we’re told but is it really true? I know I’m being controversial but for good reason.
Businesses/organisations are ‘told’ you MUST have policies and procedures for compliance, audit, consistency, sustainability, productivity, profitability, etc. And whilst I totally agree that businesses need procedures, I have a different opinion on policies.